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FAQ

In the case of opening the lid and laying side or upside down the straw bottle, why is the hole on the lid top leaking?

The hole on the lid top for the straw water bottle is air valve, which design to prevent inability of taking in the water in the bottle caused by different air pressure. Therefore, don´t lay side or upside down the straw water bottle when the lid is open. It is normal phenomenon if there is a little water seeping from the hole. If hole still leaks after closing the lid, please check if the straw and the lid part are correctly assembled in place (please refer to instruction on the packagin

Why does plastic bottle deform after boiling?

1. all the similar plastic products on the market can´t be boiled (except product with labeling of can be boiled); 2. The deformation has nothing to do with the heat resistance of the material itself. 3. Deformation during boiling is because: the temperature of boiling water continues to over 95 degree C, product under continuous boiling water for a long time, will appear the phenomenon of thermal shrinkage (industrial jargon calls it annealing), which results in the product deformation

How to remove the security sticker at the bottom of the glass products?

In the case of completed security post, first to fill boiling water in the mug, pour out the hot water after 15 seconds. Then under the condition of hot mug body, the sticker can easily be removed. Please pay attention to prevent scald in the process! The sticker will be remained more or less if not went through the above process. The method to remove the residual: first prepare another sticky sticker, and then fill boiling water in the mug, after 15 seconds pour out the hot water. Finally unde

How long is the guarantee for the paint on the surface of stainless steel vacuum bottle?

The warranty of the paint cannot be guaranteed, because it depends on how different people use it and how the use environment is. In general, as long as you don´ t knock down or hit the surface or body, the paint can always be kept.

How is the electrolysis process for stainless steel vacuum bottle?

Electrolysis process is for lightening the surface of the stainless steel. Stainless steel electrolytic process takes thrown workpiece as the anode and insoluble metal as the cathode. The two poles are put into the electrolytic cell at the same time, then produces selective anodic dissolution through accessing to direct current, finally stainless steel surface gradually leveling so as to achieve the effect of brightness on the surface.

How long does it take to vacuum a stainless steel vacuum bottle?

The processing equipment to vacuum a stainless steel bottle is called vacuum machine. Vacuum machine first vacuums the thermal insulation layer with low vacuum drainage, at the same time it screen for the failed bottles, then through its diffusion pump suction it make the bottle highly vacuumed. Finally vacuum processing is completed by using movable oven to bake the bottle with high temperature. Thus, time is different for vacuum processing when vacuum equipment differs from volume and power

When stainless steel body attracts magnet, whether it is 304 stainless steel or not?

The key metal element for stainless steel to resist corrosion is chrome. The steel is not easy to rust when the chromium content is more than 10.5%. During smelting, the combinations of different proportion of metal elements such as nickel and chrome will produce stainless steels into different metal structures. According the metal structures, the stainless steels are generally divided into several types such as austenite, ferrite and martensite. 06 cr19ni10 is industrial mark for Austenitic s

Regarding CILLE Enjoy stainless steel vacuum bottle 1.0 L and 1.5 L, the stainless steel rim on the bottleneck is not flat ?

The stainless steel rim of the bottleneck is not flat, which is called weld beading in industrial terminologies. This is a common phenomenon in metal welding and objectively exists for a certain proportion. This weld beading will appear on the products from every manufacturer or brand, but it does not affect the product function and use. If there is a multiple of weld beading on a product and the customer does not accept it (need to check by on scene, picture or return), the product can be repla

Regarding CILLE Enjoy stainless steel vacuum bottle 1.0 L and 1.5 L, why is there a gap between bottleneck and stopper when opening the packaging and bottle cap for the first time?

1. It is not a defective product. 2. The gap is existed because PMI does not require the factory to tightly screw the stopper. The gap can be removed as long as continue to screw the stopper.3. The reason for not screwing the stopper tightly: Once the stopper is tightly screwed and it is not twisted to loose for a long time, the silicone sealing ring on the stopper will deform due to be pressed for a long time. However, the silicone sealing ring will recover the original shape after use for a

Why does the mug stand unevenly on the table surface?

Exclude the causes of uneven desktop, then please check as following: 1. Products with footpad: the footpad may not be pasted to flat, just paste it again. 2. Products without footpad: the slightly uneven may be caused by the burrs on the edge at the bottom. Please gently scrape it with a knife. 3. Stainless steel bottom is uneven: the uneven bottom or deformation is whether caused by collision or falling down.

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